Effective Date: September 7, 2025
1. Introduction
At Oxify (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.oxify.com.
2. Shipping Destinations
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Countries We Ship To: United States
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Domestic Shipping: United States only
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Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
- Free standard shipping on all orders within the United States.
- Expedited shipping options may be available at checkout for an additional cost.
- No hidden fees – all shipping costs are calculated and displayed at checkout.
4. Order Processing Time
- Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
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Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
- Orders placed on weekends or public holidays will be processed the next business day.
5. Estimated Delivery Time
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Domestic Standard Shipping: 4–7 business days.
- Delivery times are estimates and may vary due to factors beyond our control, such as weather, customs delays, or carrier issues.
6. Shipping Methods and Carriers
- We use reliable carriers, including UPS, FedEx, USPS, and DHL.
- All shipments include tracking information sent via email once your order has shipped.
- Shipments are insured against loss or damage. Please contact us immediately if you encounter any issues.
7. Order Tracking
Tracking details will be provided via email after your order ships, including:
- Tracking Number
- Carrier Name
- Direct link to track your package
8. Delivery Issues
8.1 Delayed or Lost Packages
- If your package is delayed beyond the estimated delivery time, please contact us at support@oxify.com or (833) 320-0358.
- If tracking shows “delivered” but you have not received your order:
- Verify your shipping address.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
- Inspect your order upon delivery. If damaged, take photos of the packaging and product.
- Contact us within 7 days of receipt at support@oxify.com.
- We will work with you to arrange a replacement or refund.
9. Missing Items
- If items are missing, contact us within 7 days of delivery.
- Please include your order number and details of the missing product(s).
- We will ship the missing item(s) or issue a refund.
10. Return and Refund Policy
- Returns are accepted within 30 days of delivery.
- Items must be unused, undamaged, and in original packaging.
- Certain products (e.g., custom or personalized items) are non-returnable.
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Return Shipping: Free return shipping covered by Oxify.
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Refunds: Processed within 14 days of receipt of the returned item to your original payment method.
See our full Return & Refund Policy for details.
11. Incorrect Address
- Customers are responsible for providing accurate shipping information.
- If an order is returned due to incorrect address, additional shipping fees may apply to reship.
12. Contact Information
If you have any questions about this Shipping Policy, please contact us:
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website. We encourage you to review this page periodically for the latest updates.
